Legal

Refund Policy

Effective date: September 13, 2026 · Last updated: October 11, 2026

This page explains how refunds work at Fruxal Technologie inc. (“Fruxal,” “we,” “us,” or “our”).

1. No subscriptions

Fruxal does not sell subscriptions. A review is invoiced once a month for the lines read that month, and nothing is charged when nothing was read.

2. Fees for a review

The first call is free. A review is billed per line read and verified, as set out in section 5 of the Terms of Service. A line that could not be verified is not billed. If you believe an invoice counts a line that should not be there, write to us: a line billed in error is credited on the next invoice or refunded. Where this page and a signed engagement letter differ, the engagement letter applies.

3. How payments and refunds are processed

Payments are processed by Stripe. An approved refund goes back to the original payment method through Stripe, and usually appears on your statement within 5 to 10 business days, depending on your financial institution.

4. Questions

For a question about an invoice or a refund, write to contact@fruxal.ca.